Category Archives for "Etiquette & Protocol"

Oct 08

Top Receptionist Tips to Become a Great CFIO

By Joanne Blake | Customer Service , Etiquette & Protocol

CFIO Receptionist Tips - How's your Chief First Impression Officer doing?

I wanted to post some receptionist tips because I know how important and demanding their jobs are. Unfortunately, many organizations don’t recognize this or even know who their CFIO is.  So I’ve included some advice for companies to support their CFIO.

What is a CFIO?

CFIO stands for Chief First Impression Officer. Almost every company has one, whether you know it or not. Continue reading

Feb 11

Imposter Syndrome Advice – Why We Feel Like Frauds.

By Joanne Blake | Etiquette & Protocol , Image & Dress

Imposter Syndrome Advice - Why we sometimes feel like a fraud.

Do you ever feel like an imposter? What you can do about it.

Some of my executive coaching clients share that they feel like they’re over their heads in their roles as professionals and leaders; that sooner or later someone is going to discover that they are imposters. Many are accomplished women who have achieved incredible success in their careers, and are often the only woman sitting at the boardroom table. They tend toContinue reading