Category Archives for "Etiquette & Manners"

Dec 17

7 Biggest Office Party Mistakes

By Joanne Blake | Etiquette & Manners , Image & Dress , Networking

Office Party Mistakes Victim Dog

Holiday Party Etiquette Tips and Tricks

Office party mistakes are a hot topic at this time of year. CBC radio interviewed me on Christmas party etiquette advice. So I have put together my 7 biggest office party mistakes below and some tips to avoid them. (Click here to listen to the 6 minute Canadian Broadcasting Company clip)

Office Party Mistakes #1 – No Show?

The biggest mistake is not attending the party – Go Go Go.
Skipping the party may suggest that you’re not invested in the organization or that you’re not a team player. Even if you’re a confirmed party-pooper or shy, at least Continue reading

Sep 18

Writing Thank You Notes – Tips for You and Your Brand

By Joanne Blake | Etiquette & Manners , Networking & Dining

Writing Thank You Notes mkaes you memorable and others feel good.

The Joy of Thank You Notes

I read an inspiring article, How a Simple Thank You Can Make a Difference in The Globe and Mail written by Sharon Kofed and it made me smile. Sharon teaches business English to international students. Because of the profound impact of personal notes she’s sent, she decided to incorporate the art of writing thank you notes into her class.Continue reading

Jul 11

How to Turn a Negative into Positive Customer Service

By Joanne Blake | Etiquette & Manners

Airline Positive Customer Service Cartoon

Delta Airlines turns a problem into an opportunity to strengthen customer relationships

In his book The Virgin Way, Everything I Know About Leadership, Richard Branson talks about the importance of turning a negative into a positive customer service experience.
“When a problem is handled quickly and effectively it will create more long-term customer loyalty than if the original service was delivered in a satisfactory manner.”

Continue reading

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