Category Archives for "Etiquette & Manners"

Sep 18

Writing Thank You Notes – Tips for You and Your Brand

By Joanne Blake | Etiquette & Manners , Networking & Dining

Writing Thank You Notes mkaes you memorable and others feel good.

The Joy of Thank You Notes

I read an inspiring article, How a Simple Thank You Can Make a Difference in The Globe and Mail written by Sharon Kofed and it made me smile. Sharon teaches business English to international students. Because of the profound impact of personal notes she’s sent, she decided to incorporate the art of writing thank you notes into her class.Continue reading

Jul 11

How to Turn a Negative into Positive Customer Service

By Joanne Blake | Etiquette & Manners

Airline Positive Customer Service Cartoon

Delta Airlines turns a problem into an opportunity to strengthen customer relationships

In his book The Virgin Way, Everything I Know About Leadership, Richard Branson talks about the importance of turning a negative into a positive customer service experience.
“When a problem is handled quickly and effectively it will create more long-term customer loyalty than if the original service was delivered in a satisfactory manner.”

Continue reading

Dec 16

Christmas Gift Advice – Remember Your Local Charities

By Joanne Blake | Etiquette & Manners

Charity begins at home

Let’s face it, most of us are pretty lucky.Christmas Gift Advice - Local charity tips - a hand holding inspirational words like donate, help

Don’t we have too much stuff already? So rather than write another blog on corporate gifting tips, we thought we would remind you of another gift giving idea.

Change of plan

The past couple years instead of corporate gifting and personal gift giving, Terry and I have been making donations to charities.
This year, because of the downturn in the economy in Alberta  and the consequences of the wildfire in Fort McMurray we decided Continue reading

1 2 3 27