Jul 19

Letters From The Lost – My Book Club Surprise

By Joanne Blake | Books

Book club choice: Letters From The Lost

Travel and Book Club Coincidences

We often share travel and books as some of our favorite topics for conversation when networking. This summer by strange coincidence I combined the two. It all started by joining a book club.

Since I seem to gravitate towards the same types of books, I thought it would expand my reading horizons. So earlier this year I took the plunge at my local Edmonton public library where they even provide a librarian as book club host. I really enjoyed the new books and discussions.Continue reading

Jul 11

How to Turn a Negative into Positive Customer Service

By Joanne Blake | Etiquette & Manners

Airline Positive Customer Service Cartoon

Delta Airlines turns a problem into an opportunity to strengthen customer relationships

In his book The Virgin Way, Everything I Know About Leadership, Richard Branson talks about the importance of turning a negative into a positive customer service experience.
“When a problem is handled quickly and effectively it will create more long-term customer loyalty than if the original service was delivered in a satisfactory manner.”

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Mar 14

Tips to Update Your Brand

By Joanne Blake | Dress & Image

Style for Success - Before and after photo of a personal brand and image update with tips and advice

Does your image need an overhaul?

A few years ago, an engineering client gave us some good image advice. He said you need to update your brand, your website doesn’t represent how good you actually are. (Terry was a bit hurt because he designed our first website but we realized the client was right.) Our site was part of our brand and it didn’t create a great first impression of us. So we hired a professional to update our site.

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