With a Support Staff comprised of over 700 people in varying positions from Administrative Assistants to Maintenance workers, relevant professional development can be a challenge. Thank you Joanne for presenting "Etiquette to Wow" as it was an excellent solution for our varied audience. Your engaging, interactive speaking style kept everyone attentive and smiling. More often than not, manners and etiquette separate the 'good' from the 'great'. You have helped us to become better people.