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By Joanne Blake on Nov 20, 2014

Thanks for sharing John! I’ve seen that done more than once.

in How is Your Parking Etiquette?

By John B. on Nov 20, 2014

Hi Joanne and Terry, my parking pet peeves are those BRAND SPANKING...

in How is Your Parking Etiquette?

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Thank you Terry and Loraine!
Great that others get riled as well, I...

in How is Your Parking Etiquette?

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posted Jan 04, 2013 in Etiquette & Manners / Networking / by Joanne Blake / 6 comments

Negative People, What’s Up With them?

Joanne’s New Year’s Resolution - Benefit of the Doubt

I thought I’d get a jump in my New Year’s resolution to get into better shape, so I started an aqua size class just before the new year.  After class while in the change room I noticed a woman getting dressed next to me who seemed rather dour.  As I was getting ready to leave I wished her a Happy New Year and she snarled at me and said “New Year means nothing to me”.  I could have been offended and have left it at that.  Instead, I asked her why she felt that way. 

Flowers - Creative Commons Usage - Some rights reserved by Joe Mabel She told me her story

Her husband had recently passed away and she was all alone.  On top of that, her elderly mother living in Europe had suffered a stroke and had no one to take care of her.  She was planning a trip back home however, the flights over the holidays were exorbitant and she was forced to wait until after the new year before purchasing the tickets.  I listening with empathy and commiserated with her. I told her I hoped things would improve for her and her mother.  As we were walking out the door, she wished me a Happy New Year.  

What’s going on?

Often we see people who react negatively to occasions when we make a pleasant comment.  We take it personally and wonder, “What’s up with them?” It’s often a reflex on their part and may be a cry for help or a wish to unburden themselves.  We have no idea what’s going on in their world. 

My New Year’s resolution

I typically don’t make New Year’s resolutions because they don’t tend to last (especially my ‘get into better shape’ one).  This year though, I’m resolving not to jump to conclusions when someone’s approach is negative, but instead give them the benefit of the doubt.  We just don’t know what burden they may be carrying.  I hope you’ll consider doing the same.  There, but for the grace of god or fortune, go you or I.

Posted by Joanne Blake - The Canadian Corporate Image Consultant and resolution keeper (I hope)
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About Joanne Blake

Canadian speaker, corporate image consultant & etiquette expert. If you're interested in booking me (Joanne Blake) for a presentation, keynote or workshop contact me or visit my conference page. Based in the Calgary/Edmonton, Alberta area of western Canada.

6 comments below

...add yours

Jan 16, 2013 at 1:50pm

Cindy says:

Beautiful!!  You are right!! thanks for the reminder!!

Jan 16, 2013 at 2:02pm

Linda Maul says:

Great message and perfect timing.  Over the last week I made an assumption my husband was cranky because of something I did.  In conversation two days later, I heard it was something outside of my control.  Why didn’t I ask for more info at the first sign of unhappiness?  I commit to not making ‘assumptions’ in 2013.  Thanks for the prompt.

Jan 16, 2013 at 2:10pm

Joanne Blake says:

Cindy & Linda,
So pleased the article resonated with you both. Thanks for sharing!

Jan 16, 2013 at 3:03pm

Karin Fodor says:

great sentiments!! If we all follow this great advice the world will be a much nicer place for all.

Jan 16, 2013 at 5:32pm

Lynn Fraser says:

Happy New Year, Joanne.  What a great message - take the time to ask & listen to people around you.  Pay the good deeds forward!

Jan 23, 2013 at 3:14pm

Lynette Oosthuizen says:

Happy New Year Joanne and thanks for sharing with us.  We are so inclined to make things about “us” and get offended unnecessarily.  You are 100% right and something I will be doing this year too!

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